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TSM Booking
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Speak to a Customer Support Agent on: (01) 568 6331

Our most frequently asked questions

How to check-in if I’m flying
with Ryanair?

Check-in online is easy. Here’s a quick step-by-step video guide on how to do it.

For any queries use the following channels

Other useful information

For any queries use the following channels

Would like to make a new booking?

FaqJs

Travel Docs

Travel Documents & Vouchers

 

What do I need for my flight?

Here’s a guide on how and when you will receive your e-tickets or boarding passes. Some airlines do not require any tickets. Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown on your eticket letter. This document can be downloaded via the find my booking tab on our website. If you need to speak to us for any reason, click here to send us a quick message through our easy-to-use web form.

Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.

Avro – Please show your eticket letter which displays your flight reference/locator number at check in.

Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.

British Airways – We will email your BA e-ticket to you approximately 3-7 days before you fly.

Cosmos - Please show your eticket letter which displays your flight reference/locator number at check in.

EasyJet – You are required to check in on Easyjets website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Flybe - Please show your eticket letter which displays your flight reference/locator number at check in.

Gold Medal – Email your passport details to api@teletext.co.uk, so that we can send your e-ticket to you between 7 and 3 days prior to departure.

Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.

Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Monarch – Please show your eticket letter which displays your flight reference/locator number at check in.

Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Olympic - Please show your eticket letter which displays your flight reference/locator number at check in.

Pegasus - Please show your eticket letter which displays your flight reference/locator number at check in.

Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.

Thomascook - Please show your eticket letter which displays your flight reference/locator number at check in.

Thomson - Please show your eticket letter which displays your flight reference/locator number at check in.

Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Vueling - Please show your eticket letter which displays your flight reference/locator number at check in.

What if there is a mistake on my booking?

If you have noticed a mistake on your booking, we'll need you to let us know immediately as our suppliers in particular will be highly likely to charge for amendments if they are not spotted quickly.

Please click here and complete our simple web form detailing any errors so that we can take the relevant course of action to rectify them.

What if my e-tickets or boarding passes haven't arrived?

E-Tickets/Boarding Passes will normally be sent to you between 7 and 3 days prior to your departure date. If you haven't received them within 3 days of your departure then you can notify us by clicking here to complete our online web form, selecting 'Invoices or Tickets/Travel Vouchers' under the Request Type drop-down menu.

When should I get my booking confirmation?

We will email you your booking confirmation within 24 / 48 hours of booking to the email address you gave us when you booked. In a few rare occasions, if you don’t receive our email within this time, please check your spam/junk folder in case it has found it’s way there. If you don’t find the email there, please send an email to support@teletextholidays.ie.  

What should I do if my age is wrong on my travel documents?

Don’t worry - our systems are set up to show the age of 25 by default. We don’t need adult ages at the time of booking and this will not affect your booking or check in process.
If an infant reaches the age of 2 years prior to their return journey, they must pay the airlines applicable adult fare, taxes, fees and charges for that flight so please ensure you advise us of infant/child ages at the time of booking.

Also, to ensure the correct accommodation child rate is applied at the time of booking we must inform our accommodation supplier of all child ages. So if your child is under 16 on the day of departure please let us know before you book. 

What if the wrong title is on my travel documents?

If your flight is booked with Ryanair they only need first and last name, so there’s no need to do anything. 
Titles do not appear on passports therefore this should not affect your reservation. 
For all other airlines please email support@teletextholidays.ie 

My flights are booked separately

To get the best possible price, we may book your inbound and outbound flight separately. We will advise you if this is the case at the time of booking. On the rare occasion where one of your flights may be cancelled, it does not necessarily mean the remaining flight can be cancelled and a full refund be given. For further information please contact the relevant airline.

Can I view My Booking online?

Yes! On our shiny My Booking page, you can:

  • View your booking
  • Check & pay your balance online
  • Print your documents

We're still updating our system and there will be more coming soon. Watch this space to be able to manage your booking!

If you have problems please start a Live Chat with one of our helpful agents. (Available Monday to Sunday 9 am to 9 pm)

Outside of these hours, you can also contact us by completing our online form, and we'll get back to you pronto!

Why doesn't the hotel have my details?

We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.

As Teletext Holidays acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.

If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.

How do I check in for my flight with easyJet?

If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.
Click here and select 'check-in online'.

You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.

There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.

Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.

SectionPayments

Payments & Low Deposit Bookings

 

How can I pay for my booking?

We make paying for you holiday easy:

  1. You can find your remaining balance on your My Booking page. The most convenient way to pay is by visiting our Payment site
  2. You can call our dedicated payment line on (01)6950643 Monday-Sunday 08:00-21:00 including Bank Holidays.

Paying for a hotel only booking:

If you have made a Hotel Only booking, please click here and it will take you to the Manage My Booking page which will allow you to make payment. Please note the payment line above is not available for hotel only bookings

When do I pay the balance of my holiday?

The balance of your holiday must be paid 90 days before departure or by the balance due date notified to you. Your balance is also shown on your payment summary sent to you with your booking confirmation. If you have a booking reference starting with 'TT' you can check your current balance on the My Booking page.

If you are unsure about anything, please fill out our simple online form here and we'll get back to you.

What are credit and debit card charges?

There are no additional Debit or Credit card fees.

We do not accept Amex cards.

What should I pay and when?

You’ll need to pay the total price of your holiday if you’re travelling in the next 12 weeks. 

If your booking is 12 weeks or more away, you can sometimes pay just the deposit now, with the rest due 12 weeks before you go on holiday. If you don’t pay your balance then your holiday may be cancelled.

What if I want to cancel or change my booking?

If you wish to make a cancellation or amend your booking then you should be aware that there will most likely be a cost involved.  

Amendment and cancellation charges will differ according to the suppliers that you made your plans with so we are not able to summarise these charges here.

If you wish to cancel or change your booking please click here and complete our simple online form, and we will advise you of the charges that will be involved.

Can I pay by cheque?

We can confirm should you wish to pay by cheque you can do so by making the cheque payable to Truly Travel Ltd and posting it to the following postal address.

3rd Floor, Royal House
5 Vine Street
Uxbridge
UB8 1QE

How do I make a payment on the Instalment plan?

If you have opted to secure your holiday with the payment plan, you have no need to contact us to make a payment. After paying the initial deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before departure. Our sales team will discuss the instalment plan at the time of booking

What is the low deposit/Instalment plan?

LOW DEPOSITS AVAILABLE ON ALL YOUR FAVOURITE DESTINATIONS

Don't let a lack of cash up-front get in the way of your dream holiday - secure a holiday from as little as €49pp*. Our low deposit holidays mean you can book your perfect holiday when you see it; no saving required!

How it works:

  1. Book your holiday today by paying a deposit of just €49* per person
  2. Pay the remaining deposit 28 days after booking (this is typically the remainder of your flight cost, as advised when you book)
  3. Pay the remaining amount 12 weeks before your departure

PAY BY MONTHLY INSTALMENTS NOW ALSO AVAILABLE

As well as our low deposit offer, you can now spread the cost of your holiday even further using our new monthly payment scheme. This allows you to split your payments into even smaller, more manageable chunks - completely hassle free!

How it works:

  1. Book your holiday today by paying a low deposit of just €49* per person
  2. Pay the remaining deposit 28 days after booking (this is typically the remainder of your flight cost, as advised when you book)
  3. Split the amount left to pay into equal monthly payments*, with the final amount due 12 weeks before your departure

It’s an easy, hassle-free way to spread the cost of your beach or All Inclusive holiday, so get booking today and jet away to your next amazing holiday without a care in the world!

Usual credit card fees would apply to each transaction, please check with the sales team for more details.

Will there be a credit card or debit card charge on the instalment plan?

From 13th January you will not be charged a credit card fee on transactions made.

Debit card fees do not apply.

We do not accept Amex cards. 

Can I pay my balance off early on the instalment plan?

If you would like to pay your balance off early, please call our balance collections team on (01)6950643

What should i do if the card I used for the instalment transactions is lost or stolen?

All payments will be automatically debited from the same credit/debit card used to pay the initial deposit. In the event that the card you have set up for the instalments expires or is stolen. Please call our balance collection team on (01)6950643

Can I make a change to my holiday while I am on the instalment plan?

If you would like to make changes or add extras to your booking, you will be required to pay the additional associated charges when the amendments are applied.

What if the balance of my booking is wrong?

If you think the balance on your booking is incorrect please call our Customer Support team on (01)6950643 and they will be able to help you. Alternatively you can email us on mailto:support@teletextholidays.ie or follow the link to live chat.

Payment

With our low deposit, you can book ahead and secure your perfect holiday from as little as €49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details will be available to view once you log into the “my booking” page on our website. You will also find these details on your payment summary sent to you at the time of booking.

Please note the low deposit scheme is only available on certain holidays. Usual credit card fees would apply to each transaction, please check with the sales team for more details.

Low Deposit

With our low deposit, you can book ahead and secure your perfect holiday from as little as €49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details will be available to view once you log into the “my booking” page on our website. You will also find these details on your payment summary sent to you at the time of booking.

Please note the low deposit scheme is only available on certain holidays. Usual credit card fees would apply to each transaction, please check with the sales team for more details.

Insurance

Insurance

 

Should I arrange travel insurance before I go?

Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money. 

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Do I need travel insurance if I'm travelling within the EU?

We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.  

Can I take medication with me?

Any prescription medication must be approved from the airline prior to your departure. Make sure that any medication you need to take is legally allowed in the country you’re going to and take the prescription with you.
For more information Please click here

Is wheelchair assistance available?

Yes, this is usually available and we’re pleased to help our guests with any special requirements. We must let the airline know at least 14 days before you go.
Please let us know as soon as possible, preferably at the time of booking so we can get you the assistance you need. You can e-mail support@teletext.co.uk

Are there any rules on flying when pregnant?

Please check with your airline as they have different rules on this. Some need a doctor’s note confirming that you’re healthy to fly, and some only allow travel up to the 28th week.

Please make sure that you’re covered by your travel insurance policy.

Do I need to pay if I go to hospital overseas?

Your travel insurance company will normally pay for this. They should also pay for you to be flown back to the UK if you need to. If you’re not insured, you’ll need to cover the cost.

What are the E111 & EHIC?

The E111 form doesn’t work anymore. So you’ll need a European Health Insurance Card (EHIC) to get free or reduced cost healthcare when you visit European Union countries. We recommend you get an EHIC from the Post Office before going on holiday.

Do I need any vaccinations?

Check what vaccinations you need with your GP at least six weeks before you go.

Should I arrange travel insurance before I go?

Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money. 

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Do I need travel insurance if I'm travelling within the EU?

We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.  

booking

Booking Info

 

Is my booking confirmed?

When you make a booking with us we'll send you an email and text immediately letting you know that your booking is being processed.

Within 48 hours you will receive a second email from us confirming your booking.  Please be aware that this delay is due to us needing to confirm all the details with the different suppliers involved in the booking.  Normally this takes only a few hours, however sometimes it will take longer due to special requests or other operational details.  In some rare cases, there may need to be amendments made to your booking details due to suppliers changing terms or pricing, which will then be communicated to you immediately.

If you haven't received your confirmation within 48 hours then please complete our simple web form here or call our customer support team on 0207 741 1305.

Once you have received your booking confirmation email from us then your booking is confirmed.  You do not need to contact us again to confirm flights or accommodation.

If you have made payment in full then you will also receive your travel documents and vouchers in your booking confirmation

If you have only paid a deposit, then you will not receive your travel documents and vouchers until full payment has been made.

I can't find my booking reference number.

Your booking reference number is located on the top right hand side of your documents and begins with TT followed by 6 digits. It is also sent to you via text and email once your booking is confirmed.

If you are still unable to locate your booking reference number please email customersupport@teletext.ie quoting the lead name on the booking and the departure date or alternatively you can speak to one of our agents using the live chat option. 

passport

Passport & Visas

 

What about Visas for Turkey?

If you’re going to Turkey you need to apply for an electronic visa (e-visa) before you go.

Just visit evisa.gov by clicking here and fill in the information asked for.

Once the application is approved, pay online and download your e-Visa.

Your passport should be valid for at least six months longer than the expiry date of the Visa.

 

How long should my passport be valid until?

It’s important that the names and initials on your flight documents are exactly the same as on the passports of everyone in your party.

Make sure you have a full passport which is valid until after you get back from your holiday.

Many countries need you to have six months remaining after your return date.

If you've any doubts about the validity or condition of your passport, or need to apply for a one, please contact the government passport service. Please Click here for more information from the government passport service.
 
It normally takes at least four weeks to get a passport by post.

What should I know about Visas?

If you’re a British Citizen, you don’t need a Visa to travel in the EU, but might do if you go somewhere else.
You can check by clicking here

What documents do I need to travel?

You must have a valid passport and the correct visa (if required) for your holiday.
You might not be allowed to travel if you don’t have these.
Please check very carefully before you leave.
You will also need to take your travel vouchers and flight summary with you. Please read all the information provided on these documents before you travel.

What about Visas (ESTA) to the USA?

If you're going to the USA you will need to purchase an ESTA (Electronic System for Travel Authorization) before you travel. Click here to apply for your ESTA. The cost of this is currently 14 US Dollars, but is subject to change. All transit flights through the US require an ESTA. Enter 'In transit' and your final destination under the heading 'Address While In The United States.
 

Important Update - 14:53 - 23 February 2016

Any passenger fitting the below criteria will no longer be able to use the U.S. Visa Waiver Programme and must contact the local embassy to apply for a Visa to enter the United States.
 
For further information on this matter please click here to visit the Foreign & Commonwealth Office page for entry requirements, or contact your local U.S. Embassy/Consulate directly.
  • Dual nationality travellers who have a passport issued by a country which is included in the Visa Waiver Programme, AND also a passport issued by any of the following countries: Iran, Iraq, Sudan, Syria
  • Any traveller who has visited Iran, Iraq, Sudan or Syria since March 1st 2011

What about Visas to Egypt?

If you’re going to Egypt, you will need to purchase a visa on arrival. The cost is 15 US Dollars or equivalent in Egyptian currency. Please have dollars or sterling cash available. British nationals travelling to Sharm el Sheikh, Dahab, Nuweiba and Taba resorts for up to 15 days receive a free entry permission stamp upon arrival. If you intend to travel out of these areas or stay longer than 15 days, you must get a visa.

What about Visas to Cuba?

If you’re going to Cuba, you will need to purchase an tourist card in advance of travel. You can do this via https://www.visacuba.com/pages/home.aspx The cost of this is currently £15.00 plus £10.00 service charge, but is subject to change.

Note: If you are flying with Thomas Cook, Cuban Tourist cards will be issued at check-in at your UK departure airport. There will be a dedicated member of Thomas Cook staff on hand who will issue the cards and help customers with any queries they might have when completing the card.

Las Vegas & Miami Resort Fees

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.

Dominican Republic Tourist Card

If you are travelling to the Dominican Republic, you will be required to pay for a tourist card. The cost is approx. $10 and these are available on arrival at the airport. This can be purchased before travel by contacting the Dominican republic embassy in the UK 

Travelling to the USA under the Visa Waiver Programme (VWP)

If you’re travelling to the USA under the Visa Waiver Programme you now need to hold a passport with an integrated chip. For more information please refer to the official Foreign & Commonwealth Office website.

my flights

My Flight Tickets

 

What is the Check-In (hold) baggage allowance?

To confirm your allowance if you have booked baggage with your flight, it is best to check with your airline directly.
For Aer Lingus Click here
For British Airways Click here
For easyJet Click here 
For Jet2 Click here
For Monarch (including Avro and Cosmos) Click here
For Norwegian Click here
For Ryanair Click here
For Wizz Air Click here
For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.
For LOLO Flights,
Hand Baggage : Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair.
Checked Baggage : Baggage charges were booked 72 hours or more prior to departure are £15 for a 15kgs bag, £10 for each additional 5kgs up to 30kgs and £10 for the last 2kgs making a maximum of 32Kgs per passenger.
If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page.
Please complete our simple web form if you would like to add an additional bag or increase your weight allowance.

 

How do I check in for Ryanair?

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 4 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

What about hand (carry on) baggage?

Please check your hand (carry on) baggage allowance with your airline - for some airlines the maximum weight may be as low as 5kg. Please find the link for your airline below.
For Aer Lingus Click here
For Avro Click here
For British Airways Click here
For Cosmos Click here
For EasyJet  Click here
For Jet2 Click here
For Monarch Click here
For Norwegian Click here
For Olympic Click here
For Ryanair Click here
For Whizz Air Click here

What if there are no bags shown on my paperwork?

If your flights are booked with Ryanair, confirmed baggage will show on your boarding passes rather than your booking confirmation.
For all other airlines baggage may be on your flight summary and or e-ticket – please email support@teletext.co.uk if you’re not sure.

What should I do if my bag's been lost, stolen or damaged?

You need to report lost or damaged bags to the airline's handling agent at your destination airport, and you'll need to fill in a form they'll give you.
To claim for damaged or lost bags, send a copy of the form to your travel insurance company within 21 days of when you were due to get your bag back.
Please keep your baggage receipt which appears on your boarding pass.

What will I be charged if my bag is too big or heavy (excess baggage)?

If your bag weighs more than the airline allows, you may need to pay excess charges. These vary by airline and you’ll pay these at check-in.

What are children's baggage allowances?

Children less than 2 years old won’t be allowed any checked bags. However, many airlines let you take prams, buggies and car seats at no extra cost.

Please check with your airline if you've any other questions.

What terminal will I be flying from

The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to

London Gatwick

London Heathrow

Manchester

Glasgow


For live flight arrival & departure information, find your local airport below

Belfast City

Belfast International

Birmingham

Bournemouth

Bristol

Cardiff

Doncaster Sheffield

Durham Tees Valley

East Midlands

Edinburgh

Exeter

Glasgow

Glasgow Prestwick

Leeds Bradford

Liverpool

London Gatwick

London Heathrow

London Luton

London Southend

London Stansted

Manchester

Newcastle

How do I check in for my flights?

As the airlines we use vary from each unique booking, please read carefully through the below guide to checking in for your flight.
If you have any questions, please complete our online form here and we'll get back to you.

 

Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.

Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.

British Airways – We will email your BA e-ticket to you approximately 3-7 days before you fly.

easyJet – You are required to check in on easyJet's website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter enclosed within your confirmation invoice.

Flybe - Please show your eticket letter which displays your flight reference/locator number at check in.

Gold Medal – We will email your GoldMedal e-ticket to you approximately 3-7 days before you fly.

The Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.

Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Monarch (including Avro and Cosmos) – Please show your eticket letter which displays your flight reference/locator number at check in.

Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Olympic Holidays - Please show your eticket letter which displays your flight reference/locator number at check in.

Pegasus - Please show your eticket letter which displays your flight reference/locator number at check in.

Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.

Thomas Cook Airlines - Please show your eticket letter which displays your flight reference/locator number at check in.

Thomson Airways - Please show your eticket letter which displays your flight reference/locator number at check in.

Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Vueling - Please show your eticket letter which displays your flight reference/locator number at check in.

How do I check in for Norwegian?

If your flying with Norwegian Airlines, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens 24 hours before your scheduled flight departure

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 - Visit https://www.norwegian.com/ssl/uk/customer-services/my-norwegian/reslookup/

2 – Please select “submit travel details”. You will need to Enter your flight reference number, followed by the lead passenger surname

3 - Once you have accessed the flight summary page you will notice a “security notice” under trip summary at the top of the page

4 - Click “Register passport information” and enter your API details. Once completed select “Send passenger information”

5 – Select the “Check-in” option under reservation details

6 - Once this is complete, select “print boarding card” for each passenger.

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

How do I check in for Jet2?

If your flying with Jet2, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs.

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 – Visit http://www.jet2.com

2 – Select “check in online” at the top right hand of the page

3 – Enter your flight reference number followed by the lead passenger surname into the check-in tab and then proceed to “find booking”

4 – Once you have accessed the flight summary page, please select “check in status” which can be found next to the passenger names. Your next step will be to add the API information for all passengers. This will need to be completed before continuing.

5 – Once this is complete, please continue with the steps which will allow you to complete check-in and print all your boarding passes

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

How do I check in for Wizz air?

If your flying with Wizzair, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs.

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 - Visit https://wizzair.com/en-GB/useful_information/web_check-in

2 – Please select “click here to check in online”

3 – A check-in box should now appear. Please enter your flight reference number followed by the lead passenger surname and then select “find booking”

4 - Once you have accessed the passenger information page, continue with “web check-in”. Please note that one of the last steps will be to add API information for all passengers before completing your check-in

5 – Once all the steps are complete. Please print the boarding passes for all passengers

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

If my flight is delayed, how will this affect my transfer?

Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight.

Should you have any further questions, please contact us via our online form.

How do I check in for my flight with easyJet?

If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.
Click here and select 'check-in online'.
You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.
There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.
Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.

Ryan Air Check-in

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 4 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

Ryan Air Checkin

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 4 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight

 

API Info

API Information

 

What is Advance Passenger Information (API) and why do you need it?

European Union rules mean that your airline has to collect and pass on key pieces of information to the relevant national authority. It’s called Advance Passenger Information (or API for short).

So things like your passport number, date of birth and nationality have to be given to the airline before you go – to make sure it’s all ticked off in time for your holiday.

Which airlines need API and when will I have to give my API (Advance Passenger Information)?

If your Airliner is : Ryanir, Easyjet, Jet2, NorwegianWizz Air You will be required to upload your API information directly on the website when you check in online.

If your Airliner is : Gold Medal, A Holiday Team please email your API details to support@teletextholidays.ie as soon as you've received your booking confirmation.

if your Airliner is : British AirwaysTeleticketBalkan Holidays, Olympic We will send E-tickets 7 days prior to your depature.  

If you are flying with Aerlingus, AvroCosmos, Flybe, Fly Monarch, Pegasus, FlythomasCook, Thomson, Vueling or Lolo Flights you can provide your API details at the airport check-in counter.

resort fee

Resort Fees & Taxes

 

 

Do I need to pay City Tax, Resort Fees and Local Taxes

In some countries the government has imposed taxes on tourist services, which will be collected by your hotel or at the airport on arrival or departure. This is only payable locally and more and more countries are introducing these taxes. The amount of tax may vary by hotel category (star rating) and examples of some of these are: Morocco, Lisbon, Rome, and Las Vegas. For further details please check with the Embassy of the country to which you are travelling. 

Please find the destinations below which we are aware of where this is applicable and please note some countries only accept cash payment, please check with the relevant Embassy for further details

Balearic (Tourism Tax)

The ECOTAX will apply for stays from 01.07.16. All guests will have to pay directly at the hotels, apartments, villas, hostels and cruises. The amount to pay is between €0.5 and €2 per day, per passenger depending on the star rating of the hotel / establishment and also the season. This tax is compulsory for all clients and it cannot be paid in advance.

Dominican Republic (Tourist Card)

If you are travelling to the Dominican Republic, you will be required to pay for a tourist card. The cost is approx. $10 and these are available on arrival at the airport. This can be purchased before travel by contacting the Dominican Republic embassy in the UK 

Dubai (Tourist Tax)

From the 31st March 2014 a tourist tax is being introduced which will apply to all hotel guests staying in any type of hotel establishment such as hotels, hotel apartment, guest houses and holiday homes. The fee of AED20 (approximately £3.50) will be applied per room per night and will need to be paid directly to the hotel

France (City Tax)

In certain cities in France, the local government has imposed a city tax on tourist services which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating). To find our more information, please check the hotels website directly

Italy (Rome City Tax)

The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).

Jamaican (City Tax)

Jamaican authorities have advised that, from the 1st June 2016, the departure tax from Jamaica will increase. The tax, which is currently 22 US dollars per person aged two years and over, will increase to 35 US dollars. This tax is payable locally on departure, in cash only.

Las Vegas & Miami (Resort Fees)

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website. Other states in the USA are slowly introducing these fees

Malta (Environment Tax)

The Maltese government has introduced a new environmental contribution tax from the 1st April 2016 and will be collected locally at the hotel. The charge will be 50 cent per person per night (Maximum 5 euros) and applied to all guests over the age of 18

Mexico (Departure Tax)

If you are travelling to Mexico, you will be required to pay a departure tax when you leave. 900 Mexican Pesos – approx. £45, $65 or €48 – payable locally in cash only. Scottish and Irish pounds, travellers' cheques, credit and debit cards are not accepted. This is controlled locally, and may be changed without notice.

Morocco (City Tax)

The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).

Tunisia (Holiday Tax)

A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:

·         3 Tunisian Dinars per adult per night staying in 5* and 4* Hotels

·         2 Tunisian Dinars per adult per night staying in 3* Hotels

·         1 Tunisian Dinar per adult per night staying in 2* Hotels

·         Stays exceeding 7 nights are capped to a maximum of 7 night’s tax.

 

Tourism Dirhams in Abu Dhabi

Customers checking out of Abu Dhabi hotels will be charged 15 Emirati Dirhams (around £3.00) per room per night. This will be charged directly from the hotel at the end of your stay, and won’t be shown on your Teletext Holidays invoice.

Greece (Occupancy Tax)

Please note a new accommodation tax has recently been approved in Greece (mainland and Islands). This tax will be effective from 01/01/2018 and is for any stays booked before and after and for stays that include this date. The taxation will be per room, per day and is payable directly to the accommodation at check in. This taxation is not included in any prices shown. 

Las Vegas & Miami Resort Fees

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.

UseFul Info

Useful Information

 

 

How do I get help?

Simply type your question in the search box above to get instant answers oSelect above categories to get instant answers.
 
Tips: For better results, type more than one word and use a question phrasing.
If you don't find a match try phrasing your question differently.
 

Can I book car hire with my holiday?

Of course. We can arrange car hire for you – just e-mail support@teletextholidays.ie and we'll get you all set up. 

What do self-catering holidays include?

Self Catering means that you are responsible for buying your own food and drink while you are on holiday, none will be provided for you where you stay. You will be provided with facilities to prepare light meals.Self catering holidays afford you a level of freedom that half board and all inclusive holidays do not. With self catering holidays, you are not tied to eating at certain times, in the same hotel, nor are you restricted to the menu that is provided that day - you are free to explore your holiday destination and seek out what you want to eat, when you want it. Great for fussy eaters or adventurers!

How do the TTA and ATOL protect me?

ATOL is a protection scheme for all flights arranged through its members. It is managed by the Civil Aviation Authority (CAA), and protects you against airlines going out of business. It’s really important to make sure your holiday is ATOL protected, and you’ll be pleased to know that all Teletext Holidays are.

To find out more please click here

We’re members of the Travel Trust Association. Everything you pay for your holiday are paid into a trust account controlled by an independent trustee. Your money isn’t released to the holiday providers until your holiday arrangements are complete. This means your money will be refunded to you in the unlikely event that your holiday provider’s not able to provide your holiday due to going out of business.

 

How can I book late deals?

If you’re flexible with where you want to go and when, it’s possible to get a holiday at a very low price. Just bear in mind that for popular destinations at peak times, the best deals get snapped up early, so it often pays to book ahead.
We've got great value prices whenever you book.

What can I expect from an all-inclusive hotel?

All-inclusive hotels usually include all main meals, most drinks, which tend to be local varieties available during normal bar opening hours, evening entertainment and sports, (age restrictions may apply) as described for each individual hotel or resort complex and varies from hotel to hotel.   
There may be occasions where hoteliers withdraw a facility temporarily or otherwise due to lack of demand especially at the start and end of the season.
All inclusive is one of the UK’s favourite holiday types because it offers excellent value for money.

What services do you provide?

Our main products are flights and hotels.
We can also arrange extra services like transfers, airport parking or travel insurance.

What about transfers?

Most of our holidays don’t include transfers in the advertised cost.  .
If you’d like to add transfers then just ask your travel advisor when you call us, or if you've already made your booking then please click here to complete our web form and we'll be able to help.

How do you choose your hotels?

All hotels and resorts are chosen by our team of hospitality experts, making sure they meet the standards that our customers expect.
All hotels have facilities and service in line with the star rating, although please be aware that these ratings are provided by the accommodation supplier.
We also show Trip Advisor reviews on our hotels to give you more information about that particular hotel.  We advise our customers to look at these reviews and scores to help you choose the best hotels available for your price range.
Top Sellers:
These are hotels that are our best selling hotels for our customers at the moment 
Recommended Hotels:
We monitor the properties we sell through the popularity as voted by our customers, tripadvisor ratings and returning customers. We also have knowledgeable staff with many years of travel industry experience and local knowledge to provide input and this is how we select our recommended hotels for you.

How can I stay up to speed on your latest deals and exclusive offers?

Sign up for our email newsletter, ‘Like’ us on Facebook, and follow us on Twitter for access to our best prices and exclusive offers.

What is my hotel check-in and check-out time?

Most hotels let you check-in from the afternoon on the day you get there, and you have to check out in the morning on your last day there.
If you’d like to check-out later in the day, this can sometimes be arranged directly with your hotel. Early check-in is sometimes possible too. 
Please email support@teletextholidays.ie if you need anything else. 

What's included in my holiday price?

Most of our holidays include return flights (airport taxes) and accommodation.
Transfers are not generally included in the holiday price however are available to book as an optional extra.

How do allocated on arrival holidays (AOA) work?

Your hotel star rating and board basis are guaranteed, but the specific hotel is confirmed when you get there.
You can save a lot of money if you book late and you're flexible, but we don't recommend this if there are things you'd particularly like such as being in the centre of resort or being close to the beach or where there are special requirements. 

Are some hotel facilities limited at certain times of the year?

Some hotels only have their full range of facilities and services available during the summer peak however this is at the hotels discretion and may change without us being advised.  
Please be aware that advertised facilities within your hotel and around the resort may not be fully functional in early and late season.

How do I find out more information about an offer I have seen?

Please call the number shown next to your offer and one of our advisors will be happy to help you.

How do I advise you of a problem I had during my holiday?

We're truly sorry to hear you've experienced some difficulties while away on holiday. Please forward the points you wish to raise in writing to us within 28 days to 9th Floor Holborn Tower, 137-144 High Holborn, London, WC1V 6PL or you can email us at customersupport@teletext.ie

You will receive an acknowledgement and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from our suppliers of the services concerned, in respect of the matters brought to our attention.

What terminal will I be flying from

The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to

London Gatwick

London Heathrow

Manchester

Glasgow


For live flight arrival & departure information, find your local airport below

Belfast City

Belfast International

Birmingham

Bournemouth

Bristol

Cardiff

Doncaster Sheffield

Durham Tees Valley

East Midlands

Edinburgh

Exeter

Glasgow

Glasgow Prestwick

Leeds Bradford

Liverpool

London Gatwick

London Heathrow

London Luton

London Southend

London Stansted

Manchester

Newcastle

Latest information for travelling to Greece

How will the Greek debt crisis affect my travel plans?

If you are travelling to Greece, or planning to travel to Greece, please read the following travel advice for information on carrying cash, ATMs, credit cards and how Greece’s potential exit from the euro could impact on your trip.  Your booking with us remains unaffected.

Update on Greece currency crisis
The press reports are indicating that banks in Greece and the Greek Stock Exchange will be closed from 29/06/2015. It is expected that they will remain closed all week. As a result, new controls are being implemented which will limit withdrawals to €60 per day for those using Greek debit or credit cards. HOWEVER there is no such restriction for those using foreign credit / debit cards.  However this does not guarantee that cash points will have cash available to dispense.
As a precautionary measure only, it is being advised that customers travelling to Greece take enough Euros in cash to cover emergencies, unforeseen circumstances and any unexpected delays.
What is the latest advice from the Foreign Office (FO)?
The latest advice from the Foreign Office recommends visitors to Greece should take more than one means of payment (cash, debit card, credit card). Visitors to Greece should be aware of the possibility that banking services – including credit card processing and servicing of ATMs – throughout Greece could potentially become limited at short notice. Make sure you have enough Euros in cash to cover emergencies, unforeseen circumstances and any unexpected delays.
If you’re travelling to Greece, or planning to travel to Greece, we recommend that you always check the latest advice from the Foreign Office www.gov.uk/foreign-travel-advice/greece.
How much cash should I bring with me?
UK travel organisation ABTA advises visitors carry some euros in cash and make sure they are properly insured. On average, couples spend an average of £500 in cash on a fortnight’s holidays, while families spend an average of £700 (not including accommodation). It is important to take enough euros with you in cash to cover your needs while on holiday, and always take more than one method of payment.
Once you’re in Greece, use safes and deposit boxes to store cash, and split money between each member of your party.  Be extra vigilant about pickpockets and other crime as criminals will be aware that more tourists are likely to be carrying cash.
Can I use credit or debit cards in restaurants and shops?
Yes you can.  However visitors to Greece should be aware of the possibility that banking services – including credit card processing and servicing of ATMs – throughout Greece could potentially become limited at short notice, hence why we are recommending you take sufficient cash.
Will ATMs run out of money?
Holidaymakers could find it difficult to withdraw money from ATMs – the Post Office has pointed out that this happened during the latest currency crisis in 2013 and could become limited at short notice. However, it also depends on where you are. As a general rule, ATMs are more likely to run out of cash on the Greek Islands (rather than on the mainland).
Will I be able to use pre-paid currency cards or travellers’ cheques?
Currency cards can be used in most shops and ATMs in Greece, however, they will be subject to the same limits as ATMs. Travellers’ cheques are not widely accepted so it is not recommended to rely on them as the only source of payment.
If Greece exits the Eurozone, will the euro still be valid?
According to Post Office Travel Money, it would take around 18 months for the Greek drachma to be re-introduced, during which time the euro would continue to be the legal currency.
If I cancel my holiday to Greece, will my travel insurance cover my losses?
Always check the terms and conditions of your travel insurance. In most cases, travellers will be covered only if the Foreign Office changes its recommendations and advises against all travel to Greece.

Who should I contact if I have any further questions?
Please contact us on support@teletextholidays.ie and we will get back to you asap.  Please be aware that we are currently experiencing high volumes of customer queries due to the incident in Tunisia, we apologise for any delay in responding to you due to this.

Car hire

Hiring a car?

Overseas Car Hire Collection - UK Driving Licence Changes Effective 08th June 2015

From the 8th June 2015 onwards, the DVLA are abolishing the paper counterpart of the UK drivers licences which historically would have shown endorsements for driving offences.

Customers collecting overseas car hire will  be required to obtain a passcode from the DVLA website to enable them to pick up their car hire in resort.

How to obtain you passcode?

It should only take about 30 seconds, please follow these easy steps…

Please visit the following link https://www.gov.uk/view-driving-licence

1)      Please select the green “view now” button, you will need the following information

Driving licence number

National Insurance number

Postcode

2)      Once you have entered the required information and ticked the box in the blue area, push the green view now button

3)      Your passcode should now appear on the next page. Please note passcodes will only be valid for 72 hours, therefore you will need to complete this task 72 hours before hiring their cars. This process needs to be completed each time you hire a car

Please take this passcode with you along with your car hire voucher, driving licence and credit card to enable you to pick up your vehicle

If my flight is delayed, how will this affect my transfer?

Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight. Should you have any further questions, please contact us via our online form.
 

Can I take a Pushchair/Car Seat on my flight?

Generally, pushchairs will be tagged at the bag drop desk, and will then need to be surrendered to the airport handling agent when you board your flight. You will then be required collect it from the baggage claim at your destination airport.

If you require further clarification, please complete a help request form and we'll get back to you with the correct information.

Can I book seats, extra legroom seats or upgrade?

Airlines will provide you with a variety of optional extras, such as the option to pre book/upgrade your seats in advance.

Please complete our help request form to arrange any extras.

Why doesn't the hotel have my details?

We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.

As Teletext Holidays acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.
If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.

Can I make a special request?

If you have any special requests, please submit a Booking Help Request under the request type 'General Query' and we'll contact our suppliers for you.
It's important to note that requests are not always guaranteed and are subject to availability during your stay.

What's included in a Full board hotel?

Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.

This is perfect for people who prefer to experience the surrounding night life after dinner.

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the

opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: (01)6950643 

What are your booking conditions?

Please click here to see our terms and conditions:

http://www.teletextholidays.ie/terms-and-conditions

What is NOT included in my price?

  • In-flight refreshment
  • Excursions and other personal expenditure
  • Holiday insurance
  • Additional charges for rooms, meals or under-occupancy in apartments
  • Charges for pre-bookable items such as transfers, welcome packs, taxi transfers, creche services, baby buggies, toddler packs etc
  • Charges that hotels or apartments may make for facilities such as cots, sunbeds, sauna, tennis courts and equipment, porters, etc
  • Excess baggage, and the transport of any sporting equipment including skis (please note, baggage is not included as standard.)
  • Deposits requested on arrival by some apartment/villa owner
  • Arrival/departure taxes imposed by your destination country that are payable locally in cash
  • Cost of visas or inoculations, where necessary.
  • Resort Fees

Latest Sharm El Sheikh Update

For the latest travel updates for Sharm El Sheikh please click here.

easyJet

For the latest information about travel with EasyJet to Sharm El Sheikh please click here.

Thomas Cook Airlines

For the latest travel updates to Sharm El Sheikh please check directly with the airline by clicking here.

Thomson Airways 

Click here for the latest travel updates directly from Thomson Airways for travel to Sharm El Sheikh.

 

Latest Zika Virus Update

 

Updated: 02.08.2016

We are currently monitoring the situation closely and are following the advice of the Foreign & Commonwealth Office (FCO), Public Health England, and our airline partners, in relation to travel to areas affected by the Zika virus.  

According to the FCO, travel advice regarding Zika virus infection is specific to the individual, dependent upon:

·         The Zika virus risk in the countries/territories/areas of travel

·         Whether the individual or their sexual partner is perceived as being at increased risk from complications of Zika virus infection. For more information and advice on risks associated with this virus, please visit the Public Health England website.

Existing Teletext Holidays customers, travelling to areas deemed to be of high or moderate risk by the FCO, and who consider themselves (or members of their party) to be at increased risk, should contact the Customer Support Team.

Our Teletext Holidays team will then work closely with suppliers and endeavour to amend those bookings to an alternative holiday or, where necessary cancel them.

Please note, while we at Teletext Holidays will not charge any cancellation or amendment fees and will do everything in our power to assist, we are dependent on the supplier’s and airline partner’s policies, procedures and protocols relating to travel changes.

The FCO also advises people to take the usual preventative measures to avoid insect and mosquito bites including:

·         Cover exposed skin at times of high insect activity such as in the morning and evening

·         Apply insect repellent

·         Avoid strong-smelling perfumes and soaps

·         Avoid areas with a high density of plants

·         Avoid open water

For the latest updates please visit the Foreign & Commonwealth Office (FCO) website

Where do I collect my transfer from?

You can find your arrival and return transfer instructions on your transfer voucher forwarded to you upon receipt of the full balance on your booking. 

Please note that in most cases, it is very important to re confirm your return transfer via phone or email. Please follow all instructions carefully with regards to reconfirmation on your transfer voucher.

Can I take Sports Equipment on my Flight?

Most airlines allow items such as golf clubs, surf boards and skis, to be carried at an additional charge. 

Do you offer Package holidays?

No. Your holiday is fully financially protected by travel trust association & ATOL protected under CAA flights plus scheme. Your confirmations will included ATOL certificate showing what is protected. Each element is an individual sale & create separate contract. We do not sell package holidays under the Package Travel Regulations 

What is a promo room?

A promo room is a special room rate, which we can offer sometimes giving you better value for your money.

Please note a promo room does not mean an upgraded room.

How does your star rating system for hotels work?

All ratings shown on our website are those of the supplier and may not be the official classification. We cannot guarantee the accuracy of any ratings given.

What's included in a Full board hotel?

Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.

This is perfect for people who prefer to experience the surrounding night life after dinner.

Review Draw

Terms & Conditions: 
  1. The prize draw is open to people aged 18 and over who provide a valid Teletext booking reference number after completing a review.
  2. Your entry and any information submitted by you must be personal to and relate specifically to you. You warrant that your entry and all information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is offensive, defamatory, obscene, indecent, harassing or threatening. In addition, you warrant that you have permission to use or feature any people, content or other material contained within your entry. Teletext Ltd reserves the right to screen, filter and/or monitor entries for this purpose and remove any that may be considered offensive suspicious or fraudulent.
  3. Teletext Ltd has the right to use all information provided or contact the entrant in future marketing or promotional material.
  4. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
  5. Only one review / entry per booking.
  6. The closing date of the Prize Draw will be the last day of each month.
  7. One winner will be selected at random from the pool of reviews received in accordance with these Terms and Conditions and will be notified within 24 hours of selection.
  8. The winner will receive a £50 Love2Shop voucher. 
  9. These rules are governed by English law.
  10. If you require any further information you can email teamteletext@teletext.co.uk
  11. The promoter of the competition is: Teletext Ltd, 9th Floor, Holborn Tower, 137-144 High Holborn, London, WC1V 6PW.
  12. Teletext Ltd reserves the right to refuse any entry that is believed to be in breach of the Terms and Conditions.
  13. Teletext Ltd reserves the right to amend terms and conditions of the promotion at any time.

Updated: 04/July/16

Important Information

Bookings are arranged by Truly Travel Ltd (a member of the TTA (U6466), under the trading name Teletext Holidays unless otherwise stated. Products and prices are subject to availability and Truly Travel Ltd’s and the applicable supplier’s terms & conditions, and you must read these carefully before making any booking. We do not sell ‘Package’ holidays. Each product is priced separately and independently, creating direct and separate contracts between you and the applicable supplier(s). We are not a party to any such contract. All ratings shown on this website are those of the supplier and may not be the official classification. We cannot guarantee the accuracy of any ratings given. For full Terms & Conditions please click the link above. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

 

Malta Environmental Tax

If you are travelling to the Malta from the 1st June 2016 you will need to pay environmental contribution tax, this has been introduced by the government of Malta to help environmental and tourism improvements.

The tax will be collected when you arrive at your accommodation, the tax is 0.50 EURO per person per night and is capped at 5.00 EURO per stay, children under 18 won’t have to pay the tax.

 

 

Ryan Air – Mandatory Pre-Booked seats for adults travelling with children

Effective from October 2016 for an adult travelling with children under 12 (excl. infants) with Ryan Air,  it will become mandatory for one adult on the booking to purchase a seat so that the children in their booking get a free reserved seat.  A maximum of four children for every one adult on the booking will get a free reserved seat.

For further information please click here

India travel advice: 500 and INR 1000 rupee notes abolished

On Wednesday 08 November 2016 the Government of India announced INR 500 and INR 1000 rupee notes issued by the Reserve Bank of India are not valid from 09 Nov 2016 at 12:00 AM.  You can exchange your Rs. 500 and 1000 rupees note from your nearest bank branch before Dec 30 to New 500 rupee note and New 2000 rupees note.

Help

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE  or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

On Holiday

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

In Resort

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Emergency

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Contact

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE  or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

API

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to support@teletextholidays.ie

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

 

Check-In

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

Check In

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please update API Details as soon as possible for all passengers @ Click Here (Link)

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

E-Tickets

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Tickets

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Boarding Passes

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Flight

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Avro/CosmosBalkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Ryan Air

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Easyjet

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

RyanAir

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Passport & Visas

All information provided relates to British citizens who hold or are entitled to apply for a British passport. If you are not a British citizen and do not hold a British passport, you must make your own enquiries as to the applicable requirements. All customers who make a booking are required to hold a current 10 year passport. We will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. The carriage of passengers and their baggage is subject to provisions of the applicable international conventions such as the Montreal Convention, national legislation and the carrier’s conditions of carriage. Your specific passport and visa requirements, and other immigration requirements are your sole responsibility and you should confirm these with the relevant embassies and/or consulates of the countries through or to which you are planning to travel. Requirements may change so you must check the up to date position in good time before departure. Neither we nor any Supplier/Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.

USA Temporary Immigration Measures

 

Updated:

6 March 2017

Entry Requirements Section - Introduction of new immigration measures on 16 March 2017 for nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen

For further information and current updates please click here

Additional airline security measures on some routes travelling to the Ireland

 

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the Ireland from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

ID Proof

 

As part of our late booking procedures we need to protect ourselves and our customers from fraud therefore we must carry out identity verification to confirm that customers are the genuine owner of the card used to make their payment. We use a number of electronic checks to confirm your identity but unfortunately, for late bookings these checks are not perfect.

 

Our verification process is simple and we require a copy of  

 

·         your Bank statement or Utility bill with the name and address visible as proof of address

·         A Photo ID (passport or drivers licence) to verify your identity

 

You can also take a digital photograph of this and e-mail to us. Please email support@teletextholidays.ie. Our e-mails are secure and once identity has been verified proofs are destroyed.

Amending or cancelling your booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

Amendments

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

I want to cancel my booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

I want to amend my booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

Customer Support Telephone Number

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Additional airline security measures on some routes travelling to the Ireland

Updated:

             21 March 2017

 

Latest Update:

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the Ireland from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia.

 

Help

If you’ve booked but not yet travelled….

1) Chat online during our business hours 8am to 9pm Monday to Sunday by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305 we are open from 8am to 9pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Contact us

If you’ve booked but not yet travelled….

1) Chat online during our business hours 8am to 9pm Monday to Sunday by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305 we are open from 8am to 9pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Opening Hours

If you’ve booked but not yet travelled….

1) Chat online during our business hours 8am to 9pm Monday to Sunday by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305 we are open from 8am to 9pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Incident in Central Barcelona

Mexico Environmental Tax

From the 1st September 2017 tourists staying overnight in Mexico will be charged an environmental tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx 1 per room per night.

 

Additional airline security measures on some routes travelling to the Ireland - Turkey

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the Ireland from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

Additional airline security measures on some routes travelling to the Ireland - Lebanon

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

Additional airline security measures on some routes travelling to the Ireland - Egypt

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the Ireland from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

Additional airline security measures on some routes travelling to the Ireland - Saudi Arabia

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the Ireland from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

Additional airline security measures on some routes travelling to the Ireland - Jordan

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the Ireland from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

Additional airline security measures on some routes travelling to the Ireland - Tunisia

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the Ireland from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

UPDATE-MONARCH AIRLINES

UPDATE: MONARCH AIRLINES 

 

We are sad to announce that Monarch Airlines ceased trading at 04:00 on 2nd October and as a result all future Flights are cancelled.

 

If you are currently in resort and are due to travel home before 15th October the CAA have chartered a number of aircraft to bring customers home and you will not be required to come home early. Your new flight details will be published on the following CAA dedicated website which you will need to monitor to ensure you are on the correct flight home monarch.caa.co.uk

 

If you would like more information please go to the CAA website monarch.caa.co.uk

 

Monarch Update : For Customers in Resort

 

If you are a Monarch Airlines customer and are currently in resort, the CAA have arranged for repatriation flights to collect all passengers who are returning to the UK up to 15th October. Please monitor the dedicated CAA website Monarch.caa.co.uk regularly for your amended flight details, if you need to amend your transfer to meet your new returning flight please contact our Customer Support Team on 0207 741 1305, we have extended our opening hours to 08:00 – 23:00 daily for your convenience. Please note if you decide to book and pay for separate flights home these will NOT be refundable as the CAA have already arranged flights for you.

 

If your repatriation flight is more than 4 hours after your original flight departure time you will be able to reclaim reasonable food & drink expenses so please keep any receipts and send them into us once you return from your trip. 

 

If your repatriation flight delays you overnight then we will arrange extra nights’ accommodation for you, so please contact our Customer Support Team on 0207 741 1305 we have extended our opening hours to 08:00 – 23:00 daily for your convenience and we will make the necessary arrangements for you.

Legionnaires’ disease in Palma Nova, Mallorca

Current at: 24 October 2017

The FCO have advised there has been an outbreak of legionnaires’ disease in Palma Nova, Mallorca. You should follow the advice of the National Travel Health Network and Centre and for further information please visit FCO at https://www.gov.uk/foreign-travel-advice/spain

Ryanair Hand Luggage Policy

As of January 15th 2018 you can only bring 1 small bag on board unless you purchase Priority & 2 Cabin Bags.

If you have not purchased Priority & 2 Cabin Bags, you are only permitted to bring 1 small bag on board. Your second 10kg bag will be tagged at the gate and put into the hold free of charge. Please click here for further information. 

Tunisia Holiday Tax

A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:

 

·         3 Tunisian Dinars per adult per night staying in 5* and 4* Hotels

·         2 Tunisian Dinars per adult per night staying in 3* Hotels

·         1 Tunisian Dinar per adult per night staying in 2* Hotels

·         Stays exceeding 7 nights are capped to a maximum of 7 night’s tax.

Top Faqs

Top FAQs

Are special requests free?

You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on (01) 568 6331 and a member of the Sales Team will be able to help you.

Can I modify a non-refundable room?

If your room is classed as non-refundable it cannot be modified. If you need to change your booking you will have to book a new room. We can still cancel the original booking for you but there will be no refund.

Can you tell me the name of the car hire provider please?

Your Car Hire voucher will include the name of the local provider. If you are struggling to identify this detail, please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

Can you tell me what sort of view I will get from my room?

Unless you booked a specific room type, you will only find out what sort of room you have been allocated on arrival. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

Can you tell me which part of the hotel I will be staying in?

Unfortunately we cannot tell you where you will be situated in the hotel. Rooms are allocated by the hotel team. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

 

Do I have to pay a card charge on each payment I make?

Each payment is a separate transaction and will be charged. To avoid charges you can pay with a debit card.

Do you charge any card fees on orders?

We apply credit card charges to payments made on the website. You will be informed of the charge per card type on the payment page.

Do you need my car registration?

Once you have placed an order for car parking you will need to log into My Account and submit details about your car before the order can be processed.

Do you provide any emergency support during my holiday?

Once you have placed an order for car parking you will need to log into My Account and submit details about your car before the order can be processed.

How do I arrange my return transfer pick up time?

Your Transfer Voucher details the steps you need to follow to arrange your return transfer. If you have any problems doing so during your holiday please call our 24 hour support line (01)568 6331and we will help you arrange this.

How do I contact your Customer Service team?

You can either call us or send us a message via My Account. For full details check our Contact Us page.

How do I make changes to my airport car parking?

Unfortunately we cannot make any changes to your Airport Parking. If you need to change this you will need to cancel your original Airport Parking booking and place a new order. For further assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

How do I make changes to my hotel booking?

An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of €35. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Up to 7 days prior to travel you can use the 'Modify' option in My Account. Within 7 days you will need to 'Contact Us' via My Account with the request. Non-refundable bookings cannot be modified.

How do I organise wheelchair assistance?

You will need to do this with the airline. Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

How do I pay in instalments?

You will make an initial deposit payment at the point you confirm your order. You can then make as many instalment payments as you choose to. If you have an outstanding balance at the point the final balance is due we will attempt to auto collect the balance using the original card details.

How is the final balance collected?

All balance payments can be made via My Account. If you do not make a balance payment in advance we will attempt to auto collect the balance on the due date using the original card details.

I am not happy with the holiday I have been on. How do I make a complaint?

We are sorry to hear you have not enjoyed your holiday. We have a team ready to help you resolve any problems you have. All complaints can be sent to customerrelations@teletext.ie accompanied by any related documentation or photographs. Alternatively, you can contact us by post to: Teletext Holidays, 3rd Floor, Royal House, 5 Vine Street, Uxbridge, UB8 1QE

I booked more than one room. The voucher only has my name on it.

The hotel does not require all names. Your name has been used as the lead name on the booking.

I booked more than one room. Why do I only have one voucher

The hotel does not require vouchers for each room. The voucher acts as a booking confirmation for the whole booking.

I have a wheelchair. Will I be okay in a standard airport transfer?

Please contact us via My Account and we will contact the transfer provider on your behalf.

I have been notified of a change to my accommodation booking. What does this mean?

Every effort is made to maintain arrangements, as confirmed to you, however, sometimes the Travel Provider may need to make a change. The Travel Provider reserves the right to change your accommodation to an alternative of the same or superior standard within the same resort. Occasionally, Travel Providers may have to offer alternative accommodation of a lower standard or within a different resort to the original accommodation booked. In these circumstances compensation may be offered to you by the provider. When the provider is unable to confirm a suitable alternative, they reserve the right to cancel your booking.

I have booked accommodation, flights and transfers. Is this classed as a package holiday?

Each product we offer is priced and sold individually. If you buy several products from us the total price will always equal the sum of the individual prices. Where you buy more than one product from us at the same time they do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992.

I have booked airport transfers. What do I need to take with me?

If you have booked a return transfer you should take two copies of your voucher - one for each journey.

I have booked the wrong hotel, what do I do?

An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of €35. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Up to 7 days prior to travel you can use the 'Modify' option in My Account. Within 7 days you will need to 'Contact Us' via My Account with the request. Non-refundable bookings cannot be modified.

I have golf clubs, surfboard (sports equipment); how do I organise this?

You will need to do this with the airline. Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

have received a flight schedule change, what do I do?

Please log into My Account and select the 'My flight has been rescheduled' option from the drop down list in the 'Contact Us' form. Please include your new flight details.

I haven't had any tickets from the airline. Do I need them?

You should receive a Booking Confirmation email but may not be issued with tickets. Please call us on (01) 568 6331 and we will check your booking for you.

I haven't received a car park voucher.

If you have received a Booking Confirmation email but no voucher please log into My Account and check your booking. You should be able to download and print a copy of your voucher. If you need further assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

I haven't received an email confirming my booking.

If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you. Alternatively call us on (01) 568 6331 and a member of the Customer Service team will be able to help you.

I haven't received an email confirming my order.

If you haven't received an Order Confirmation email please contact us via My Account and we will check your order for you. Alternatively call us on (01) 568 6331 and a member of the Customer Service team will be able to help you.

I haven't received any confirmation of my flight order.

Please check your inbox and your spam folder. If you can't find any confirmation of your order please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

I haven't received any travel documents yet.

If you haven't received a Booking Confirmation email please log into My Account. If your order is confirmed, you will be able to print all travel documents. If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

I need to cancel my booking. What do I do?

If you need to cancel a booking for any reason you should log into My Account and use the 'Contact Us' option. It might be worth checking the Terms of Business beforehand to establish any potential charges.

I need to speak to the airline. Where do I find their number?

Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

I thought I had booked hold luggage but can't see it on my email confirmation.

Please check your flight confirmation. If the confirmation does not display baggage you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

I want to add bags to my flight booking.

You will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

I want to book transfers. Do you need my flight details?

To book transfers you will need the following information: outbound and inbound flight numbers, flight times, dates of travel, arrival and departure airports and resort. You can book transfers without this information and add later via My Account.

I want to change my flights.

You will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

I want to make a booking on your website but I am from France. Would you accept my booking?

Please note that the rates shown on our website are for British and Irish passport holders. Some accommodation providers charge different rates for different nationalities staying at their hotel, particularly if you are a citizen of the country in which you wish to stay. This does not affect UK or Irish citizens and in most circumstances does not apply to other EU residents travelling to a country within the EU where they are not a citizen. Problems typically occur where passport holders travel to the country where their passport was issued. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult. Please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

I will have sporting equipment with me. Will my transfer be okay?

Please contact us via My Account and we will contact the transfer provider on your behalf.

I'm not sure if my order has failed or not.

If you are not sure whether to attempt your order again please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

It's been more than 72 hours since I placed my order and I have not received an email confirming my order.

If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you. Alternatively call us on (01) 568 6331 and a member of the Customer Service team will be able to help you.

I've booked transfers. Will somebody meet me at the airport?

Please check your Transfer Voucher for details regarding your pick up. If you need further assistance please call us on (01) 568 6331 and a member of the Customer Service team will be able to help you.

My booking isn't showing in My Account.

If your booking is not showing in My Account please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

My booking states I have paid but I thought I was paying at the hotel?

If you have selected a direct payment reservation the hotel will take payment directly. Your booking will appear as paid in My Account to enable us to issue you with travel vouchers.

The hotel has already collected the payment for my room. Why?

When booking a direct payment room, hotels may take full payment at the time of booking. The hotels payment policy is detailed within the hotel booking conditions.

The name on the booking is wrong. How do I change this?

If you need to make any changes to your booking you should log into My Account and select the 'I want to modify my booking' option from the 'Contact Us' dropdown. Please include the details you need to change. Booking changes carry a standard €35 fee.

What are the check in and check out times at my hotel?

Typically, hotel check in times are from 3pm on the day of arrival. Check out is usually by 11am on departure day. Late check outs may be possible but must be agreed directly with the accommodation provider. An additional charge will normally apply

What documents should I receive with my car hire booking?

We will send you a Booking Confirmation email. Your Car Hire voucher will be attached. Please read the details carefully before travelling and take the document with you.

What if my order fails?

If your order does fail you can simply attempt the booking again. If there is a problem with the card you are using you may need to speak to your bank before trying again.

What is a Pay Direct hotel?

Not all payments are collected by Teletext Holidays. You will be informed prior to confirming your order whether you are paying us or making a direct payment to the hotel.

What is a Twin/Double room?

A Twin/Double room is a room for two people in either a double or two single beds. You are able to request your preference of either a double or two twin beds during the booking process. This cannot be guaranteed as the allocation is at the discretion of the hotel.

What is the difference between a lateral sea view and side sea view?

There is no difference between a lateral sea view and a side sea view.

What is the difference between a Private Transfer and Taxi/Minibus/Shuttlebus?

A Shuttlebus is a shared bus that departs frequently from the airport to your chosen resort, stopping at various hotels on the way. The number of stops depends on the number of people and the hotels they are traveling to. A taxi/minibus/coach is a private hire that will be waiting for you at the airport ready to take you directly to your chosen hotel. A private transfer is a transfer for your party only and will be taking you directly to your chosen hotel.

What is the difference between a Suite and a Junior Suite?

The exact layout and difference between a suite and junior suite depends on the hotel. If you want more information about this, please check the hotel’s website and their room description. If you would like us to do this for you please call us on (01) 568 6331.

Where do I add my special requests?

You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on (01) 568 6331 and a member of the Sales Team will be able to help you.

Where will I get the key to my accommodation from?

You will be able to collect your keys directly from the hotel reception unless stated otherwise on your Travel Voucher.

Which terminal will I be flying from and to?

Please check your flight confirmation. If the confirmation does not detail the terminal information you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. You could also check the relevant airport website. If you need any assistance please call us on (01) 568 6331 and a member of the Customer Service Team will be able to help you.

Why did my payment fail?

The two most common reasons a payment will fail are either because the card was rejected at the security stage and flagged as being potentially fraudulent, or your card did not pass our pre-authorisation stage. If your payment has failed we suggest you speak to your bank first. If there are no issues with the card please contact us on (01) 568 6331 and a member of the Customer Service Team will be able to help you. Alternatively, you can attempt the order again with a different card.

Why does it say Not Confirmed next to my flight reference?

This is an internal reference that means the order has yet to be confirmed. Once the order is confirmed with the airline you will receive a Booking Confirmation email.

Why haven't I received confirmation of my car parking?

Once your order is confirmed we will send you a Booking Confirmation email with your Airport Parking voucher attached.

Why is my transfer voucher showing the flight times instead of pick up times?

The transfer providers uses the flight times to schedule your pick up time. Please take note of the process for reconfirming your return transfer which is detailed on your transfer vouchers.

Why is there another company name on my vouchers?

We take your order and attempt to confirm it with the Travel Provider. The name you can see on your voucher is the Travel Provider's.

Will there be any drinks included in my booking?

Unless specified at the time of booking you are unlikely to receive drinks on any board basis other than All Inclusive.

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Other Inp Info

Baggage info & pre-booking seats

Take a look here for all the information you need about baggage.
 
Most airlines will give you the option to pre-book your seats on the plane. Just log a request with us by filling out an online form, and we will be happy to help you further.

Contact Information

 

Telephone numbers            

Customer Support – before travel

(01) 568 6331

support@teletextholidays.ie

Mon - Sun (incl bank holidays)

08:00am – 9:00pm

Disabled customers

(01) 568 6331

support@teletextholidays.ie

Mon - Sun (incl bank holidays)

08:00am – 9:00pm

 

Don’t forget if you have booked a holiday with us you can also talk to us on Live Chat from 08:00am to 9:00pm Monday to Sunday.

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