About Sandos Caracol Eco Resort
Sandos Caracol Eco Resort sits on the white-sand Playa del Carmen beach, overlooking Cozumel Island around 5km from the city centre. Providing an all-nature experience, this eco resort is set in a tropical garden and surrounded by mangroves where guests can keep their eyes peeled for iguanas, peacocks, donkeys and turtles. There’s also an idyllic natural cenote on site, (unique to Mexico), where you can enjoy a swim. The hotel features a spa, nine restaurants and bars, two outdoor pools, and rooms that overlook the blue Caribbean waters.
A great option for all inclusive holidays, Sandos Caracol Eco Resort offers separate accommodation areas for both adults and families. If you've got the kids in tow, the hotel has an exclusive club which organises activities and games to keep children entertained, including film screenings, rock climbing and trips to the nearby waterpark.
Location
The Sandos Caracol Beach Resort & Spa is located just steps away from the beach in Playa Del Carmen, along the Caribbean coast. It’s 15 minutes from Cozumel airport around 3.2km from the Church of Guadalupe.
Room Types
Sandos Caracol Eco Resort offers over 700 rooms and suites across multiple buildings. While couples without kids can choose from Superior, Deluxe, and Penthouse categories, families can pick across various categories, ranging from Standard to Signature Eco Family Suite. While all rooms come with private furnished patios or balconies, the most high-end include whirlpool tubs and ocean views. The exclusive Royal Elite accommodation options are located by the beach and comes in four categories: Royal Elite Superior, Royal Elite One Bedroom Suite and Penthouse Royal Elite.
Food and Drink
Sandos Caracol Eco Resort hosts nine restaurants, including six serving an a la carte menu, with the others offering buffet meals. While La Laguna dishes out International buffets for breakfast, lunch and dinner, La Toscana serves Italian breakfast and lunch buffets, and Las Mascaras a casual Mexican dinner buffet. From the a la carte options, you can order a Japanese, Brazilian or Mediterranean style cuisines. Unwind with a cocktail or two in the nine hotel bars, with two pool bars, a beach bar and more.
Sports, Games and Entertainment
Guests at the Sandos Caracol Eco Resort get private access to the white-sand beach, where you can take a dip in the calm blue waters, perfect for scuba-diving, windsurfing and kayaking. Check out the hotel’s adults-only freeform pool, where you can relax under the shade of thatched umbrellas and relax with a drink in hand. The second pool offers a swim-up bar and is popular for livelier guests, with pool games.
The on-site spa encompasses an outdoor hot tub complex, a sauna and fitness centre, where guests can do a spot of yoga. Kids, and adults too, will love the waterpark, with 29 waterslides and lots of play areas. A kids’ club also takes care of movie screenings and activities like rock-climbing, dance classes, etc. Guests can also play tennis on well-lit courts, snorkel in the on-site cenote, take a rowboat river cruise and enjoying traditional Mayan performances in the evenings. You can also venture out to explore a Mayan village or pay a visit to Xel-Ha, the world’s largest aquarium.
Policies
Check-in: 3pm
Check-out: 12 noon
Credit cards are accepted
Pets are not allowed
When booking more than five rooms as a group, different policies may apply.
Other Information
Distance from Church of Guadalupe: 3.2km
Distance from Kool Beach Club: 4.4km
Distance from Plaza Quinta Alegria: 5km
Distance from Cozumel International Airport: 20km
Book a timeslot with our travel experts to call you at your preferred time
The hotel is within easy reach of taxi stands and bus stops. Accessible from the hotel: airport FUE (85 km), tourist information (3 km), shops (3 km), disco (3 km) and supermarkets (3 km).
Please ensure you have read our terms and conditions before you book.

Lose yourself in the beauty of nature with a trip to one of the island’s natural parks. Head for the dizzy heights of the cliffs of Formentor, or the S’Albufera marshlands if your passion is spotting birds and wildlife, or explore the remote Cala Mondrago Natural Park in the south of the island, home to lizards, eagles and spectacular scenery. Cool down on its beautiful, unspoilt beach or explore the sand dunes.

Sandos Caracol Eco Resort & Spa All Inclusive
Carretera Chetumal Pto. Juarez 295, Playa Del Carmen, 77710- Home>>
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- 24-hour reception
- Buffet and a la carte restaurants
- Nine bars and a disco
- Waterpark
- 24-hour snack bar
- Outdoor swimming pool
- Waterpark with slides for all ages
- Adults-only pool and whirlpool
- Exclusive adults-only area of the beach with sunloungers and beach waiter service
- Water sports
- Gym
- Sauna
- Tennis
- Eco walks
- Aerobics
- Beach football
- Water polo
- Table Tennis
- Bike trails
- Yoga
- Swimming in a natural cenote set within the hotel grounds
- Baby club (2-3yrs, adult supervision required)
- Kids Club ( 4 to 12 years old)
- Teen activities (13-17yrs)
- Separate kids’ pool
- Evening Entertainment
- 24-hour room service (for guests staying in the Select Club rooms and suites)
- Spa Services
- Massages
- Beauty salon
- Balcony or Terrace
- Mini bar
- Hair dryer
- Cable TV
- Air conditioner
- Laptop Security Box
- Alarm Clock with Alarm Clock
- Phone
- Balcony
- Free wifi in selected areas
- Spa services
- Massages
- Beauty Salon
- Balcony or Terrace
- Mini bar
- Hair dryer
- Cable TV
- Air conditioner
- Laptop Security Box
- Alarm clock
- Phone
- Balcony
Charges > No debit or credit card charges - Baggage & transfers are not included Calls are charged at your local rate. Calls from mobiles may be included in any free minutes you may have.
Please ensure you have read our Terms and Conditions before you book.
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