Moon Palace Cancun
Moon Palace Cancun is an impressive all-inclusive beachfront resort close to all the main attractions in Cancun. Its luxurious rooms, large pool areas, golf course, restaurants, bridal facilities, business facilities & services – makes the hotel ideal for vacationing, organizing a wedding or an incentive trip. In terms of fun and entertainment, you will find a wide variety of recreational activities for all ages, as well as evening entertainment. Water and land sports are another fun proposal during your stay at this fantastic beach hotel in Cancun. Moon Palace Cancun also has a luxurious spa with 39 treatment rooms, a nightclub for 300 people with a VIP area and a wave simulator for surfing. The gastronomic options are several, you have choices from vegetarian alternatives to the highlights in international cuisine which include Mexican, Italian, Oriental, Caribbean, American and Brazilian
Moon Palace Cancun, located about 20km from downtown Cancun, is 20km from the picturesque fishing village of Puerto Morelos. The hotel is an hours' drive from Xcaret Park. Playa del Carmen is 52km while the Malecón Americas shopping centre is 21km from the property. The Cancun International Airport is at a distance of 10km
Rooms at the Moon Palace Cancun speak of comfort, space and luxury. They hotel provide amenities like a private balcony, a king size bed or double beds, whirlpool tub, smart TV with YouTube, vTuner and the weather channel, as well as a host of splendid amenities that characterize the Palace. Guests can choose between Superior Deluxe Resort View, Superior Deluxe Garden View, Junior Suite Golf Course, Superior Deluxe Ocean View, Superior Deluxe – Ocean Front, Concierge Level, Wellness Suites, Ambassador Suite, Family Superior Deluxe and Two Bedroom Presidential Suite.
Food and Drink
11 restaurants and 11 bars, including Momo Restaurant creates culinary magic with its authentic Asian cuisine. Get the best of Mexican Cuisine at the Los Caporales Restaurant. Visit the Cafe Manglar to get majestic views of the Caribbean Sea and an all-day food and drink menu. The La Gondola Restaurant offers Italian cuisine and serves guests breakfast and dinner. Palapa Pier 8 offers the best seafood and is located by the pool
Sports, Games and Entertainment
Lounge by the outdoor pools and visit the golf course nearby. Get refreshing massages and steam baths at the hotel's spa. The hotel has a state-of-the-art fitness centre and a host of activities to make your Cancun vacation memorable. Guests can try the various activities such as kayaking, snorkelling, sailing, windsurfing, basketball, scuba diving and more.
How much do you pay to get the All Inclusive upgrade?
The hotel is already all inclusive to all guests. If you’ve booked a room your stay will be all inclusive.
We’re looking forward to playing on the golf course, do we have to book a tee time?
Depending on the time you want to play, it can be wise to book a tee time, however, coming down to the course in the early morning can typically mean a slot is immediately available.
If staying at the Moon Palace can I use the facilities of the sister hotels?
Yes, any guests at the Moon Palace can also visit hotels in the chain including Isla Mujeres Palace, Playacar Palace, Cozumel Palace, Beach Palace and Sun Palace.
I understand Christmas Day and New Years Eve extra celebrations need to be booked, how can we ensure our family can attend?
A booking table for these events will be in the lobby a few days before the festivities.
Is there an arcade at the hotel?
The Wired lounge at the Moon Palace has an arcade with lots of console video games, use of the lounge is at no additional cost.
Am I allowed to smoke at the hotel?
The hotel is 100% non-smoking including the balconies. However, there are designated smoking areas around the outside of the hotel but within the grounds.
Do bookings come with resort credit?
Credit is applied for all guests, the amount depending on the length of stay. This credit can be used to purchase products and services such as excursions, use of the spa special dinners, golf and more.
Are watersports included at the hotel?
Various non-motorised watersports such as kayaks and paddleboards are available at the marina.
Do I need a power adaptor for my visit to Cancun?
Yes, if you're travelling from the UK you will need a US-style power adaptor, with two flat pins.
Do I need to pay a security deposit on arrival?
You will need to pay a 10 US dollar deposit on arrival. This is refundable at check-out.
Are there any theme parks/attractions near to the Moon Palace Cancun?
There are numerous options nearby including, but not limited to, Piston Pueblo, which is an adventure park where you can race ATV’s through the jungle, try ziplining, try your hand at driving a monster truck and lots more. There is a water park, Wet’n Wild Cancun, not too far away, carnival games, canal gondola rides live music and cabaret-style evening entertainment are the order of the day at Xoximilco Cancun by Xcaret. All are within a short distance of the hotel.
Is parking free for guests at the Moon Palace?
Yes, parking is free for guests.
Do the hotels restaurants cater for a gluten intolerance diet?
Gluten-free options are available at all restaurants and are designated with a special symbol on the menus. If you have a gluten allergy, please let your concierge know.
The complimentary wedding package applies to couples staying for a minimum of 14 nights at Palace Resorts in Mexico. Guests enjoy Palace Resorts’ generous Resort Credit of $1500 USD per room for a 7 night stay, which can be spent on excursions, spa treatments, golf and more.
Guests enjoy Palace Resorts’ generous Resort Credit of up to $2500 USD per room, which can be spent on excursions, spa treatments, golf and more. Stay 12 nights or more and receive $2500, 9-11 nights and receive $2000 credit. Stay 5-8 nights and receive $1500 in credit. Please note that there is a 16% Tax charge on the amount of credit used during your stay, this is payable in resort by card.