Guests arriving from the airport should drive towards Chetumal and stay on the same road. The hotel lies at km 250. The Hacienda Doï¿½a Isabel and a sign for the hotel can be seen from the road. It is also possible to reach the hotel by bus or taxi from the airport.
The exclusive modern beach hotel complex was built by the famous Mexican architect Fernando Quiriarte, inspired by the Puuc Mayan period, and comprises a total of 630 rooms. Facilities on offer at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a hotel safe, lift access and a currency exchange counter. In addition, there are some shops, 7 bars, a nightclub, and a theatre auditorium as well as 5 restaurants. Guests can also make use of the conference facilities, Internet access, room and laundry services, medical facilities and bicycle hire. There are parking spaces and a garage available for those arriving by car and the younger guests will enjoy the kids' club.
Guests may enjoy free entrance to the nearby Hacienda Doï¿½a Isabel nightclub, where national drinks are included.