BlueBay Grand Esmeralda
BlueBay Grand Esmeralda is a luxury 5-star hotel located on a powder-white beach in Playa del Carmen, with a backdrop of lush mangroves. A tranquil private beach, excellent restaurants, a relaxing spa, three swimming pools and first-class all inclusive facilities are what makes this hotel a favourite for families, couples and solo visitors alike.
BlueBay Grand Esmeralda is famous for its warm hospitality and eco-friendly practices, with well-appointed rooms available to ensure ultimate comfort. Recreation activities are aplenty too, with swimming pools, children's areas, a private beach, spa facilities, a gym, a golf course, plus lots of attractions to explore in the surrounding Riviera Maya area – including the Mayan Ruins, Isla Mujeres, Xcaret eco-park and Xelha diving activities.
BlueBay Grand Esmeralda is situated in a private strip of beach in Playa del Carmen, in Cancun's Riviera Maya. It's a short 20-minute drive away from the famous 5th avenue shopping and dining area. The nearest airport is Cancun International Airport, around 45km away. Downtown Cancun is about an hour drive from the hotel.
The hotel has 979 well-furnished, air-conditioned rooms with a balcony or terrace offering excellent views or the sea, garden, or both. These rooms are categorised into Deluxe Garden View, Deluxe Partial Ocean View, Deluxe Ocean View, Deluxe Jacuzzi Suite and Swim Up Suite Garden View. All accommodation options are equipped with air conditioning, en-suite bathroom, internet, mini-bar, coffee maker, iron and board, hairdryer and satellite TV. The Jacuzzi and Swim-up suites also come with a hot tub and access to a private pool.
Food and Drink
The BlueBay Grand Esmeralda features a variety of buffet-style and a la carte restaurants with talented chefs serving up Gourmet French, Italian, Mexican and Oriental cuisines. There is an international buffet restaurant Jaal-Ha that serves breakfast and lunch. There’s also a grill and a round-the clock Sports Bar.
Sports, Games and Entertainment
The BlueBay Grand Esmeralda has amazing recreational facilities that includes three swimming pools, a spa, private beach, golf club and a gym. The BlueBay Spa offers total relaxation with many rejuvenating treatments and therapies. The hotel also has tennis courts, volleyball courts, a golf course, a theatre, and table tennis to offer. Children can head to the kids’ club. There is also a nightclub where guests are treated to live music and other shows every evening.
Check-in from 3 pm
Check-out until 12 pm
Pets are not allowed
Distance to the beach: 600 metres; time taken (walking): 6 minutes
Distance from Cancun International Airport: 45 km
Is there a shuttle bus between the Bluebay Grand Esmerelda hotel and the centre of Playa del Carmen?
The hotel runs a shuttle bus into Playa del Carmen and it costs approximately 18 pesos per person.
Are all the pools open of an evening?
No, the chemical cleaning of the pools starts at 7pm.
What are the best months to visit?
It’s recommended that the best months are September to December.
Does the hotel offer a private beach?
How often do the shuttle buses run to Playa del Carmen?
Every two hours.
Is there a swim up bar?
There are two bars at either end of the main pool, but they’re not swim up bars.
We need to get away early on departure, what time does breakfast open?
Where can I smoke in the hotel?
None of the rooms are smoking room however, all rooms have balconies where smoking is permitted as well as designated smoking areas throughout the hotel.
If this is an All Inclusive hotel do we have to pay for room service?
The fee for bringing food to your room is $12. There are special room service menus that are not part of the all inclusive option as well as room service meals that are included in the room service menu at the Bluebay.
Do the rooms have ethernet connections that I can use to plug my laptop in?
No, although Wi-Fi is accessible in the rooms. Please note that guests will receive a Wi-Fi code for use with one device only full stop for additional devices, please see your concierge.
What time do the bars close at this hotel?
The Black & White Bar at the Bluebay Grand Esmeralda is open 24-hours a day.
Do the rooms have tea and coffee making facilities?
Only coffee-making facilities.
Is the hotel wheelchair accessible?
Yes, all buildings have ramps and lifts and there are many ground-floor rooms available.
Is there a charge for room service at the Blue Bay Grand Esmeralda?
There is a fee of approximately 12 USD for room service.
Should I bring pesos or US dollars on my visit?
Both are acceptable.
Can I book tours and excursions at the hotel?
There is a tour desk at the The Bluebay Grand Esmeralda.
Is there a dress code in the restaurants of an evening? Are smart shorts okay?
Trousers/Jeans are required at the hotels a la carte restaurants in the evenings.
Are the rooms equipped with irons/ boards and hairdryers?
Yes, irons/boards and hairdryers are available in all rooms.
How many restaurants are there at the Bluebay Grand Esmeralda?
The hotel has nine on-site restaurants including a steakhouse, French, Mexican and Asian a la carte’s.
Does the hotel offer babysitting/ childminding services?
Yes, at an additional charge.
Is there an ironing/ laundry service?
These are available for a small additional charge.
Book a timeslot with our travel experts to call you at your preferred time
The hotel is within easy reach of taxi stands and bus stops. Accessible from the hotel: airport FUE (85 km), tourist information (3 km), shops (3 km), disco (3 km) and supermarkets (3 km).
Please ensure you have read our terms and conditions before you book.
Lose yourself in the beauty of nature with a trip to one of the island’s natural parks. Head for the dizzy heights of the cliffs of Formentor, or the S’Albufera marshlands if your passion is spotting birds and wildlife, or explore the remote Cala Mondrago Natural Park in the south of the island, home to lizards, eagles and spectacular scenery. Cool down on its beautiful, unspoilt beach or explore the sand dunes.
Bluebay Grand EsmeraldaCarretera Chetumal - Puerto Juárez KM 300, 77710 Playa del Carmen, Quintana Roo, PLAYA DEL CARMEN, 77710
availability & pricing
BlueBay Grand Esmeralda
- 24-hour reception
- Air conditioning
- Business Centre
- Babysitting Services
- Tennis Court(s)
- Dry cleaning services
- Fitness equipment
- Free Wi-Fi
- Children's club (free)
- Night Club
- Multi-Lingual Staff
- Audio-visual equipment
- Baby Sitting Service
- Beauty treatments
- Currency exchange
- Medical assistance
- Hair dryer
- Car rental service
- Travel agency
- Translation services
- Safety Deposit Box
- Room service
- Sauna/Steam room
- Buffet and a la carte restaurants
- Swimming Pool
- Sports bar
- Tennis court
- Volleyball Courts
- Golf course (within 3 km)
- Tea / Coffee making
- Spa Services
- Conference and Banqueting facilities
- Internet area
- Shopping mall
- Mini bar
- iron and ironing board
- Satellite TV
- Private beach
- Special packages for weddings and honeymoons
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