Frequently asked questions

1. Are special requests free?

You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on (01) 6950643 and a member of the Sales Team will be able to help you.

2. Can I modify a non-refundable room?

If your room is classed as non-refundable it cannot be modified. If you need to change your booking you will have to book a new room. We can still cancel the original booking for you but there will be no refund.

3. Can you tell me the name of the car hire provider please?

Your Car Hire voucher will include the name of the local provider. If you are struggling to identify this detail, please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

4. Can you tell me what sort of view I will get from my room?

Unless you booked a specific room type, you will only find out what sort of room you have been allocated on arrival. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

5. Can you tell me which part of the hotel I will be staying in?

Unfortunately we cannot tell you where you will be situated in the hotel. Rooms are allocated by the hotel team. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

6. Do I have to pay a card charge on each payment I make?

Each payment is a separate transaction and will be charged. To avoid charges you can pay with a debit card.

7. Do you charge any card fees on orders?

We apply credit card charges to payments made on the website. You will be informed of the charge per card type on the payment page.

8. Do you need my car registration?

Once you have placed an order for car parking you will need to log into My Account and submit details about your car before the order can be processed.

9. Do you provide any emergency support during my holiday?

Once you have placed an order for car parking you will need to log into My Account and submit details about your car before the order can be processed.

10. How do I arrange my return transfer pick up time?

Your Transfer Voucher details the steps you need to follow to arrange your return transfer. If you have any problems doing so during your holiday please call our 24 hour support line +44 114 2515093 and we will help you arrange this.

11. How do I contact your Customer Service team?

You can either call us or send us a message via My Account. For full details check our Contact Us page.

12. How do I make changes to my airport car parking?

Unfortunately we cannot make any changes to your Airport Parking. If you need to change this you will need to cancel your original Airport Parking booking and place a new order. For further assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

13. How do I make changes to my hotel booking?

An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of €35. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Up to 7 days prior to travel you can use the 'Modify' option in My Account. Within 7 days you will need to 'Contact Us' via My Account with the request. Non-refundable bookings cannot be modified.

14. How do I organise wheelchair assistance?

You will need to do this with the airline. Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

15. How do I pay in instalments?

You will make an initial deposit payment at the point you confirm your order. You can then make as many instalment payments as you choose to. If you have an outstanding balance at the point the final balance is due we will attempt to auto collect the balance using the original card details.

16. How is the final balance collected?

All balance payments can be made via My Account. If you do not make a balance payment in advance we will attempt to auto collect the balance on the due date using the original card details.

17. I am not happy with the holiday I have been on. How do I make a complaint?

We are sorry to hear you have not enjoyed your holiday. We have a team ready to help you resolve any problems you have. All complaints can be sent to customerrelations@teletext.ie accompanied by any related documentation or photographs. Alternatively, you can contact us by post to: Teletext Holidays, 3rd Floor, Royal House, 5 Vine Street, Uxbridge, UB8 1QE

18. I booked more than one room. The voucher only has my name on it.

The hotel does not require all names. Your name has been used as the lead name on the booking.

19. I booked more than one room. Why do I only have one voucher

The hotel does not require vouchers for each room. The voucher acts as a booking confirmation for the whole booking.

20. I have a wheelchair. Will I be okay in a standard airport transfer?

Please contact us via My Account and we will contact the transfer provider on your behalf.

21. I have been notified of a change to my accommodation booking. What does this mean?

Every effort is made to maintain arrangements, as confirmed to you, however, sometimes the Travel Provider may need to make a change. The Travel Provider reserves the right to change your accommodation to an alternative of the same or superior standard within the same resort. Occasionally, Travel Providers may have to offer alternative accommodation of a lower standard or within a different resort to the original accommodation booked. In these circumstances compensation may be offered to you by the provider. When the provider is unable to confirm a suitable alternative, they reserve the right to cancel your booking.

22. I have booked accommodation, flights and transfers. Is this classed as a package holiday?

Each product we offer is priced and sold individually. If you buy several products from us the total price will always equal the sum of the individual prices. Where you buy more than one product from us at the same time they do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992.

23. I have booked airport transfers. What do I need to take with me?

If you have booked a return transfer you should take two copies of your voucher - one for each journey.

24. I have booked the wrong hotel, what do I do?

An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of €35. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Up to 7 days prior to travel you can use the 'Modify' option in My Account. Within 7 days you will need to 'Contact Us' via My Account with the request. Non-refundable bookings cannot be modified.

25. I have golf clubs, surfboard (sports equipment); how do I organise this?

You will need to do this with the airline. Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

26. I have received a flight schedule change, what do I do?

Please log into My Account and select the 'My flight has been rescheduled' option from the drop down list in the 'Contact Us' form. Please include your new flight details.

27. I haven't had any tickets from the airline. Do I need them?

You should receive a Booking Confirmation email but may not be issued with tickets. Please call us on (01) 6950643 and we will check your booking for you.

28. I haven't received a car park voucher.

If you have received a Booking Confirmation email but no voucher please log into My Account and check your booking. You should be able to download and print a copy of your voucher. If you need further assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

29. I haven't received an email confirming my booking.

If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you. Alternatively call us on (01) 6950643 and a member of the Customer Service team will be able to help you.

30. I haven't received an email confirming my order.

If you haven't received an Order Confirmation email please contact us via My Account and we will check your order for you. Alternatively call us on (01) 6950643 and a member of the Customer Service team will be able to help you.

31. I haven't received any confirmation of my flight order.

Please check your inbox and your spam folder. If you can't find any confirmation of your order please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

32. I haven't received any travel documents yet.

If you haven't received a Booking Confirmation email please log into My Account. If your order is confirmed, you will be able to print all travel documents. If you need any assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

33. I need to cancel my booking. What do I do?

If you need to cancel a booking for any reason you should log into My Account and use the 'Contact Us' option. It might be worth checking the Terms of Business beforehand to establish any potential charges.

34. I need to speak to the airline. Where do I find their number?

Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

35. I thought I had booked hold luggage but can't see it on my email confirmation.

Please check your flight confirmation. If the confirmation does not display baggage you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

36. I want to add bags to my flight booking.

You will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

37. I want to book transfers. Do you need my flight details?

To book transfers you will need the following information: outbound and inbound flight numbers, flight times, dates of travel, arrival and departure airports and resort. You can book transfers without this information and add later via My Account.

38. I want to change my flights.

You will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

39. I want to make a booking on your website but I am from France. Would you accept my booking?

Please note that the rates shown on our website are for British and Irish passport holders. Some accommodation providers charge different rates for different nationalities staying at their hotel, particularly if you are a citizen of the country in which you wish to stay. This does not affect UK or Irish citizens and in most circumstances does not apply to other EU residents travelling to a country within the EU where they are not a citizen. Problems typically occur where passport holders travel to the country where their passport was issued. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult. Please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

40. I want to review your Terms and Conditions, where are they?

The Terms of Business are linked at the bottom of each page of the website.

41. I will have sporting equipment with me. Will my transfer be okay?

Please contact us via My Account and we will contact the transfer provider on your behalf.

42. I'm not sure if my order has failed or not.

If you are not sure whether to attempt your order again please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

43. It's been more than 72 hours since I placed my order and I have not received an email confirming my order.

If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you. Alternatively call us on (01) 6950643 and a member of the Customer Service team will be able to help you.

44. I've booked transfers. Will somebody meet me at the airport?

Please check your Transfer Voucher for details regarding your pick up. If you need further assistance please call us on (01) 6950643 and a member of the Customer Service team will be able to help you.

45. My booking isn't showing in My Account.

If your booking is not showing in My Account please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

46. My booking states I have paid but I thought I was paying at the hotel?

If you have selected a direct payment reservation the hotel will take payment directly. Your booking will appear as paid in My Account to enable us to issue you with travel vouchers.

47. The hotel has already collected the payment for my room. Why?

When booking a direct payment room, hotels may take full payment at the time of booking. The hotels payment policy is detailed within the hotel booking conditions.

48. The name on the booking is wrong. How do I change this?

If you need to make any changes to your booking you should log into My Account and select the 'I want to modify my booking' option from the 'Contact Us' dropdown. Please include the details you need to change. Booking changes carry a standard €35 fee.

49. What are the check in and check out times at my hotel?

Typically, hotel check in times are from 3pm on the day of arrival. Check out is usually by 11am on departure day. Late check outs may be possible but must be agreed directly with the accommodation provider. An additional charge will normally apply

50. What documents should I receive with my car hire booking?

We will send you a Booking Confirmation email. Your Car Hire voucher will be attached. Please read the details carefully before travelling and take the document with you.

51. What if my order fails?

If your order does fail you can simply attempt the booking again. If there is a problem with the card you are using you may need to speak to your bank before trying again.

52. What is a Pay Direct hotel?

Not all payments are collected by Teletext Holidays. You will be informed prior to confirming your order whether you are paying us or making a direct payment to the hotel.

53. What is a Twin/Double room?

A Twin/Double room is a room for two people in either a double or two single beds. You are able to request your preference of either a double or two twin beds during the booking process. This cannot be guaranteed as the allocation is at the discretion of the hotel.

54. What is the difference between a lateral sea view and side sea view?

There is no difference between a lateral sea view and a side sea view.

55. What is the difference between a Private Transfer and Taxi/Minibus/Shuttlebus?

A Shuttlebus is a shared bus that departs frequently from the airport to your chosen resort, stopping at various hotels on the way. The number of stops depends on the number of people and the hotels they are traveling to. A taxi/minibus/coach is a private hire that will be waiting for you at the airport ready to take you directly to your chosen hotel. A private transfer is a transfer for your party only and will be taking you directly to your chosen hotel.

56. What is the difference between a Suite and a Junior Suite?

The exact layout and difference between a suite and junior suite depends on the hotel. If you want more information about this, please check the hotel’s website and their room description. If you would like us to do this for you please call us on (01) 6950643.

57. Where do I add my special requests?

You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please call on (01) 6950643 and a member of the Sales Team will be able to help you.

58. Where will I get the key to my accommodation from?

You will be able to collect your keys directly from the hotel reception unless stated otherwise on your Travel Voucher.

59. Which terminal will I be flying from and to?

Please check your flight confirmation. If the confirmation does not detail the terminal information you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. You could also check the relevant airport website. If you need any assistance please call us on (01) 6950643 and a member of the Customer Service Team will be able to help you.

60. Why did my payment fail?

The two most common reasons a payment will fail are either because the card was rejected at the security stage and flagged as being potentially fraudulent, or your card did not pass our pre-authorisation stage. If your payment has failed we suggest you speak to your bank first. If there are no issues with the card please contact us on (01) 6950643 and a member of the Customer Service Team will be able to help you. Alternatively, you can attempt the order again with a different card.

61. Why does it say Not Confirmed next to my flight reference?

This is an internal reference that means the order has yet to be confirmed. Once the order is confirmed with the airline you will receive a Booking Confirmation email.

62. Why haven't I received confirmation of my car parking?

Once your order is confirmed we will send you a Booking Confirmation email with your Airport Parking voucher attached.

63. Why is my transfer voucher showing the flight times instead of pick up times?

The transfer providers uses the flight times to schedule your pick up time. Please take note of the process for reconfirming your return transfer which is detailed on your transfer vouchers.

64. Why is there another company name on my vouchers?

We take your order and attempt to confirm it with the Travel Provider. The name you can see on your voucher is the Travel Provider's.

65. Will there be any drinks included in my booking?

Unless specified at the time of booking you are unlikely to receive drinks on any board basis other than All Inclusive.